The support that you will get from your shared web hosting provider is very important, regardless if you have pre-sales questions and you are not a client yet, or you have some technical problem with an existing account. Prompt and correct info regarding a question or an issue will save you a lot of time and efforts, not mentioning that this could often be an indicator that you're ordering from a real hosting provider not from some reseller. If you get a hosting account through a company that does not own its servers and it cannot access them directly, it is likely that you will wait for a few days in order to get a reply to any question, so your websites may stay offline for a long time. In contrast, a company which provides numerous options for communication and has a tech support team available all the time can assist you right away and help you minimize or totally avoid any downtime and possible losses.
24/7 Customer Support in Shared Web Hosting
We provide 24/7 customer, billing and technical support for all our shared web hosting plans. Even if you are not our client yet and you have questions, we will help you without delay and supply you with the necessary info, in order to give you the choice to make the best decision when you get a new hosting account. We're available anytime, including weekends and holidays, and we provide multiple ways of communication to contact us - phone, live chat, e-mails and support tickets. To make things easier for you, we now have multiple telephone numbers worldwide, thus you'll be able to call the one which is closer to you. The max response time for your email messages and the tickets is one hour. The regular response time is no more than 15-20 minutes, so you can forget about waiting for days to receive assistance for any kind of task or issue, regardless of its difficulty.
24/7 Customer Support in Semi-dedicated Servers
We are aware how essential it is to receive prompt assistance, particularly when your site is not working properly for whatever reason. All our semi-dedicated plans feature 24/7 customer and technical support, which means that in case anything comes up, you're able to use plenty of ways to let us know - telephone line with several local numbers worldwide, live chat, email messages and support tickets. The first two choices are for pre-sales, billing and general issues, so that if you don't have an account yet, for instance, you are able to find extra information about our services, or we will help you with less complex technical problems. The second two methods are for strictly technical matters or everything that's more time-consuming since it's much easier follow the conversation between you and our technical support crew. The warranted max response time for them is just 1 hour, the actual one - 15-20 minutes, therefore you won't have to wait for a whole day so as to get assistance as you may need to do when using the services of various other service providers.
24/7 Customer Support in VPS Servers
Each and every VPS server package that we provide includes 24/7 customer and technical support, which means that in case you encounter any issue with the pre-installed software on your machine or you have any kind of pre-sales or general questions, you'll be able to get in touch with us at any time, even holidays and weekends. For your convenience, we provide different means of communication - phone support with a couple of local numbers around the world, live chat, e-mail messages and a ticketing system, that is accessible through the VPS billing Control Panel. The last two options are intended for time-consuming or more complicated tech issues as it'll be easier to monitor what's going on. The maximum guaranteed reply time for all the email messages and tickets is 1 hour, yet it rarely takes that long to receive support. In case you add the Managed Services upgrade that we offer, our admins will also assist you with any kind of third-party software issues.
24/7 Customer Support in Dedicated Servers
All the dedicated server packages that we provide come with 24/7 support through different methods of communication and with a 1-hour max reply time guarantee. If you want to learn more about the plans or you have various billing or general questions, you're able to phone one of the local numbers we have internationally or you may use our live chat support and speak to a live representative. For solely tech difficulties that require some help from a tech support person or an administrator, you are able to open a support ticket from your billing Control Panel or you could send an email message, since all of these channels are more appropriate to track a certain matter. The answer time for them rarely exceeds 30 minutes, so that you can forget all about waiting for a full day in order to receive assistance. Our support service is available for any server-related matters, as well as the pre-installed software. In the event that you need support for third-party applications, you may consider adding the Managed Services upgrade that we supply for all of the plans.