A ticketing system is the most widespread means of correspondence that hosting providers offer to their clients. It is typically part of the billing account and is the most effective way to fix a problem that takes a certain amount of time to examine or that has to be escalated to an admin. Thus, all comments given by either side will be stored in one and the same place in case somebody else wants to work on the problem in question and the info already exchanged in the ticket will be accessible to all parties. The negative side of deploying a ticketing system with most hosting platforms is that it is separate from the web hosting Control Panel, which implies that you’ll have to sign in and out of no less than two accounts to do a certain task or to get in touch with the company’s customer care team. If you want to manage a number of domain names and each one of them is hosted in its own account, you’ll need to use an even larger number of accounts simultaneously. Besides, it can take a considerable amount of time for the hosting provider to respond to your ticket requests.
Integrated Ticketing System in Shared Web Hosting
With a shared web hosting from our company, you won’t ever need to sign out of your account. Our ticketing system is built into the Hepsia Control Panel, which is used to manage your entire web presence. You can quickly access any support ticket while you are browsing through your files or customizing different account settings. The ticketing system is being monitored 24/7 by our client care team and the response time is maximum 60 minutes, but it seldom takes more than 20 minutes to receive support. Unlike some web hosting providers, we don’t charge more for using the ticketing system, so you can contact us as often as you want and request information in relation to any billing or technical problem. Plus, you can see a selection of informational articles, which will help you handle the most commonly encountered difficulties yourself.
Integrated Ticketing System in Semi-dedicated Servers
We believe that it’s more efficient to manage everything in one single location, which is the reason why we have incorporated a trouble ticket system into the in-house built Hepsia hosting Control Panel, which is available with each and every semi-dedicated server account. This will enable you to handle the communication with our client service staff together with your content, which implies that you will not have to remember an additional login name for a different interface. You’ll be able to submit a new ticket or to check the status of an old one with less than a few mouse clicks whilst you are browsing the content hosted in your account. In addition, you can go through older tickets using a smart search function or read applicable knowledge base articles, which contain solutions to common obstacles. The inbuilt ticketing system is monitored 24/7/365 with the maximum ticket response time being only 60 minutes, so there’ll always be someone to assist you.