A ticketing system is the most widespread means of correspondence that hosting providers offer to their clients. It is typically part of the billing account and is the most effective way to fix a problem that takes a certain amount of time to examine or that has to be escalated to an admin. Thus, all comments given by either side will be stored in one and the same place in case somebody else wants to work on the problem in question and the info already exchanged in the ticket will be accessible to all parties. The negative side of deploying a ticketing system with most hosting platforms is that it is separate from the web hosting Control Panel, which implies that you’ll have to sign in and out of no less than two accounts to do a certain task or to get in touch with the company’s customer care team. If you want to manage a number of domain names and each one of them is hosted in its own account, you’ll need to use an even larger number of accounts simultaneously. Besides, it can take a considerable amount of time for the hosting provider to respond to your ticket requests.