When your website hosting service provider supplies live chat support, you will be able to talk with a representative in real-time and learn helpful information or get an issue resolved in a timely manner. The main advantage of using chat rather than calling to talk to a live person is that you'll need only a computer with access to the world wide web, which means that you will not pay any charges in the event that you are in a different country or state. What's more, it will be a lot easier to copy and paste info for instance domain names, usernames or error messages i.e. details which are sometimes hard to share with the other party over the phone. The live chat is also a quicker option to contact your website hosting provider's support crew in comparison to using a ticketing system. What's more, if some trouble requires a bit more time to be dealt with, you're able to do something else while you wait for assistance on the live chat, so that you won't lose time - something that is impossible when you're on the telephone.