If you’re a site owner, a problem can always emerge and it does not necessarily have to be associated with the web hosting service itself. For instance, something may go wrong when you bring a web application up to date or some important content can be modified or deleted incidentally. No matter what the essence of the problem is, you will have to get in touch with the client care team and request them to restore a backup or to help you deal with the problem that you are experiencing. How fast they’ll do this will determine the span of time that your websites will be unreachable. For specific websites such as social networking websites or e-stores, a prolonged downtime can too often mean losing customers and money. With this in mind, it’s exceptionally important to use the services of a hosting company that offers not only a very good customer care service, but also a quick one.
One-Hour Response Guarantee in Shared Web Hosting
In case you are using any of our shared web hosting plans
and you’ve got an enquiry or face some problem, you can get in touch with us 24/7 by posting a support ticket or by writing an e-mail and we’ll make sure that you obtain an answer in no more than an hour. If the issue can be resolved, we’ll do it before we get back to you, whilst in case there’s something that you have to do on your end, we will provide you with all the needed details – what settings to check, what possible solutions to try out, etc. Normally, you will obtain a reply within maximum 30 minutes, which suggests that waiting around for hours on end or even for more than one day to obtain support is something impossible. Our one-hour reply time guarantee applies to any inquiry that you may have – billing, general or technical.
One-Hour Response Guarantee in Semi-dedicated Servers
We promise that if you submit a client support ticket from your hosting Control Panel or write an email concerning your semi-dedicated server
, you will get a response within no more than sixty minutes. You can touch base with us at all times in regards to general, technical or billing issues and considering the fact that we are available 24x7, you’ll invariably get support right on the spot. Depending on the particular question or issue, we will supply you with more details, solve the problem if it has been caused by something within our reach or instruct you on what actions to take in case you have to update a given setting for an Internet application that we do not have access to. You can just forget about waiting around for a whole day for each response. As a matter of fact, in the majority of cases we reply to emails and tickets within no more than twenty to twenty five minutes.