If you've ever had a shared web hosting account before or you've dealt with any other kind of online service, you're probably well aware from personal experience that for some things it is better to talk to a live person on the telephone than to exchange tickets or e-mail messages. In order to know more about a particular service before you purchase it or if something small-scale has to be done, for instance, it is really far easier and a lot faster to do it real-time. If you can contact representatives by phone, it's also very likely that you're working with a real hosting provider, not just a reseller. The level of support that you'll get on the phone varies between different providers - from general issues to dedicated tech support. Usually the majority of suppliers offer pre-sales assistance and first level telephone support, while more complicated tech issues are resolved through e-mail or tickets.
Phone Support in Shared Web Hosting
All our shared web hosting packages include telephone support 14 hrs a day even on public holidays, so that if you don't have an account yet, you can phone us and learn more about our solutions or if we will meet the system requirements for your websites. For your convenience, we have local phone lines in the United States of America, Great Britain and Australia, so you can contact the number which is nearer to you. If you're a current customer, we will help you timely with any kind of general and billing issues as well as with a number of technical issues in order to save you time and efforts - we are aware of the fact that sometimes it is easier to talk to a live person to get things done promptly. Certainly, some problems simply cannot be managed on the phone, so in such a case you'll be able to use our ticketing system.
Phone Support in Semi-dedicated Servers
Every time you want additional info for the semi-dedicated plans that we supply, you are able to call one of the three support lines we have worldwide - in the United States, Great Britain and Australia. In this way, you are able to check ahead of time if our solutions are suitable for your web sites. In case you're already our client and you've got a semi-dedicated account, you have the option to contact us on the phone for fourteen hours every day about any kind of billing or general issues. For strictly technical troubles you will be able to use our ticketing system in order to get in touch with our technical support since sometroubles simply require extra time to be taken care of, but we will assist you over the phone with numerous minor technical problems as well, saving you the time and efforts.