Technical Support Channels
A 1–Hour Support Ticket Response Guarantee
All your support requests will be dealt with in maximum 60 minutes after the ticket or email is submitted. If your issue calls for additional assistance from an administrator, we’ll forward the support ticket or the email to the person in charge, in a timely manner then leave a comment to let you know that more time will be needed for arriving at the optimal solution. And if you make use of the Managed Services package, any of the server management tasks included there will be carried out whenever you decide.
A Topflight Client Support Service
- We will be at your disposal 24x7x365 to reply to any queries that you may have pertaining to our Web Control Panel and any of the apps that we have preinstalled for you on the dedicated server. In case you also need assistance handling server admin tasks, you can make use of our Managed Services package, which includes data backup hard disk drive space, OS updates every week, server monitoring and restarting services, plus installation and troubleshooting services.
A User–Friendly Help Area
Our Web Control Panel was installed by default for every dedicated web hosting plan. Among its characteristics is a very handy integrated knowledge base that will guide you step by step on all the operations that you can carry out. Most of the help articles in addition video versions which show all the operations that you can carry out in a very illustrative way. You can find the educational articles and the video tutorials in the upper right corner of each Web Control Panel section.