Support Channels

  • 1 hour ticket response time

  • An Intuitive Help Section

  • The Help Center incorporated into WebGalaxy-UK’s Web Control Panel features a selection of help articles and frequently asked questions. Aimed at fixing any common issue that you might come across, they are contributed by our support team of accomplished techs.

  • Top quality support service

  • Video Tutorials

  • We have prepared a selection of step–by–step video tutorials that visually demonstrate how you can take care of a typical issue related to your shared web hosting plans account. You’ll find the how–to videos in the Help Center section.

  • Intuitive help center

  • A 60–Minute Support Ticket Response Guarantee

  • With all our semi–dedicated servers, we offer a 24x7 customer support service with a one–hour ticket response guarantee. A group of qualified customer service technicians will be online for you to answer all the enquiries that you could have. During non–busy hours, a response will be supplied within just 20 minutes.